The Fast Start Guide

This Fast Start Guide will enable you to:

  1. Set-up your organization in the RapidAssist Emergency Command Center
  2. Register RapidAssist mobile app users
  3. Download and in install the RapidAssist mobile app
  4. Log an emergency event
  5. Monitor the wellbeing and communicate with your RapidAssist users.

Getting Started

Before you begin, you must ensure you have completed the following steps:

  1. Register an account for your organization in the RapidAssist Emergency Command center here: https://ecc.rapidassist.co/register.
  2. You will receive an email notifying you of your successful account registration.n You will be set-up with a RapidAssist Coordinator role
  3. Set-up a RapidAssist mobile app user in the RapidAssist Emergency Command Center
  4. Download and install the RapidAssist mobile app.
A RapidAssist Coordinator can use the Emergency Command Center to:
  1. Log an emergency event
  2. Manage emergencies
  3. Communicate with users in real time who have the RapidAssist mobile app installed.

How to set up RapidAssist mobile app users

RapidAssist mobile app users must be registered in the RapidAssist Emergency Command Center before they can login with the RapidAssist mobile app.

To set up individual mobile app users, you can follow these steps:

  • Login to the RapidAssist Emergency Command Center
  • Select Users in the main menu
  • Click ADD NEW USER button in the top right of your screen
  • To add a user:
    a. Type the User Name
    b. Select the Organization
    c. Type the user's mobile number including the country and area code
    d. Click the ADD button in the top right corner to add the user
  • Send an email to the user to advise them to download, install and register their mobile app. The email should follow this format:

    Subject line: Download and install RapidAssist
    Email body:
    Dear <insert user name>,
    You have been registered as a RapidAssist user by <insert your organization name>.
    You can download, and install the RapidAssist mobile app here:
    iPhone
    https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=1462156770&mt=8
    Android
    https://play.google.com/store/apps/details?id=co.rapidassist.app
    Kind regards,
    <insert your organization name>

How to set up the RapidAssist mobile app

Using the RapidAssist mobile app during an emergency

The RapidAssist mobile app homepage will show different options for the user to select when they are in an emergency situation.

During an emergency, the user can select on the RapidAssist mobile app home page for either the:

  • Red button, "I NEED HELP" when they need help or the
  • Green button, "I'M OKAY" if they are ok.

The user response is logged by the RapidAssist Emergency Command Center.

The RapidAssist mobile app also allows the user the options to:

  • View their own location.
  • Call local emergency services
  • Read details about the emergency
  • Directly call and instant message the emergency coordinator in the RapidAssist Emergency Command Center.

How to manage an emergency

A coordinator can log three types of emergency events in the RapidAssist Emergency Command Center:

  • An area emergency - where you select an area on a map which references a location relating to the emergency
  • A user emergency - where the coordinator can select specific users affected
  • A zones emergency - where the coordinator can select specific predefined zones, such as buildings and sites affected.

An 'area emergency' allows the coordinator to monitor the location of users and communicate with them when they are within the boundaries of the selected area.

A 'user emergency' allows the coordinator to monitor and communicate with selected users.

A 'zones emergency' allows the coordinator to monitor the location of users and communicate with them when they are within the boundaries of the selected zones, predefined buildings and sites.

To activate either an area emergency or a user emergency, the coordinator must follow these steps:

  • Select Emergencies from the main menu
  • Select ADD NEW EMERGENCY in the top right of the screen
  • Type in an Emergency Name
  • Type in an Emergency Description
  • In the Emergency Info tab select the emergency type:
    a. Users Emergency - Select the specific users in the list
    b. Area Emergency - Select the area of the emergency on the map
    c. Zones Emergency - Select the affected zones from the list of zones.
  • Select to play a warning sound on the user's mobile phone when the emergency alert starts
  • RapidAssist can be used to notify users that an emergency is progress, without asking for their status - whether they're ok or if they need help. Select the users to be notified and the notification message
  • Click the ADD button in the top right corner to start the emergency
  • The Emergency Dashboard will be displayed.
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